ParcelHub Help Centre
If you have a question or query for us, please fill out the form below and we will get back to you as soon as possible. Before contacting us, you may find the answer to your question by referring to the Frequently Asked Questions below.
Fully Tracked Service
– save your details for a quicker checkout,
– view 12 months’ transaction history , and
– create an Address Book for easy access to regular contacts
We’ll continue to add new features for our customers who have registered.
If you are returning an item, it should be packed carefully, in suitable packaging. If you use the original packaging, make sure you remove or cover the original delivery labels.
If it isn’t possible to use the original packaging, please pack to equivalent standards to ensure the safe transit of your goods.
Make sure you stick the ParcelHub return form which you have printed off, onto the package.
Find out more about Brexit and how it may affect you.