ParcelHub is the easy and convenient solution to returning your packages to online retailers. Follow the simple ParcelHub process to return your package.
Describe your item
Create an account or continue as guest. Choose from the list of retailers you want to return to. Fill out the form and list the product description.
Once the form is filled out, pay for the Return Label with Stripe.
Once you complete the previous steps, a ParcelHub label will be created. Print out the ParcelHub label and attach it to your package.
YOUR PARCEL IS READY TO RETURN
Bring your package with the ParcelHub label attached to a Post Box or Post Office. Your package will then quickly be returned to the online retailer.
ParcelHub has partnered with multiple different retailers from all around Ireland. This allows you, the customer, to make savings while also making it easier for you to return items. If your delivery wasn’t the right colour, or perhaps it wasn’t the right size, you can now return it.
You can now avail of FREE returns on online purchases from certain ParcelHub retail partners. Click on the brand logos below for more details.
Fully Tracked Service
With ParcelHub you can track your parcel online all the way back to the retailer. We’ll confirm by text (and email) that your parcel is on the way and you’ll be able to track your parcel in real time by clicking on the tracking number in the recent activity table in your account. Sit back, relax and we’ll do the rest!
I saved €14.50 returning my shoes (wrong colour) with ParcelHub instead of by post and I didn’t have to queue.
Found the customer service to be good. Answered the phone immediately and my problem was sorted quickly. I can’t believe how easy it is to return packages now.
I ordered clothes online but when they arrived and I tried them on, they were too big and not what they looked like in the pictures. I read the ParcelHub instructions and decided to use them to return the clothes. The process was quick and easy and I’ll definitely use them again
Great service. Quick and efficient. Definitely recommend to anyone looking to return goods purchased online!
I thought this would be complicated but I was pleasantly surprised how easy this was. Thanks to the girl on the phone who helped me. The place I ordered from got their package back within a few days and I got my full refund. I will use ParcelHub whenever I need to return something online again.
What are the benefits of registering for an account?
Signing up with ParcelHub gives you access to
– save your details for a quicker checkout,
– view 12 months’ transaction history , and
– create an Address Book for easy access to regular contacts
We’ll continue to add new features for our customers who have registered.
Are there any charges when I sign up?
It is completely free to register with ParcelHub, standard charges for ParcelHub services apply after that.
How do I correctly package my item(s)?
To make sure your parcel arrives safe and sound, follow our tips on preparing your parcel for postage.
If you are returning an item, it should be packed carefully, in suitable packaging. If you use the original packaging, make sure you remove or cover the original delivery labels.
If it isn’t possible to use the original packaging, please pack to equivalent standards to ensure the safe transit of your goods.
Make sure you stick the ParcelHub return form which you have printed off, onto the package.
If I’m returning a few orders to one retailer, should I pack them separately?
These items can be packed and returned together as long as the overall package does not exceed our maximum size and weight dimensions.
Do you collect returns at the weekend?
You can arrange to have items that you want to return collected from Monday to Friday, excluding public and bank holidays and An Post non-service days.
How long does it take for my item(s) to arrive with the retailer?
Your item(s) will arrive with retailers in the Republic of Ireland the next working day following collection. Where your item is being returned to a UK retailer, delivery times may vary.
What if the retailer I need to return an item to is not on the retailer list?
The retailer does not need to be listed to enable you to return an item to them. You can use our online parcel label service to buy a label with the name and address of your particular retailer.
How will Brexit affect my returns?
At present, there are no changes to deliveries to and from the UK and all mail and parcels are being delivered as normal. If there are any updates, we will advise you of what you need to do.
Find out more about Brexit and how it may affect you.
Sign Up Business
Then ParcelHub is the perfect solution for your business. Our step by step process makes it quick and simple for your customers to return their goods directly.